Shipping & Orders
We aim to pack orders as soon as possible, usually within 1-3 working days. If we think there will be a delay in sending your order we will contact you.
For UK orders we use Royal Mail & UPS. Depending on the service used it can take anything from 1-5 days, occasionally longer.
For International orders we use different couriers and it can take 5-15 business days to arrive depending on your customs clearing service.
Please get in touch with us if you parcel has not arrived within 7-14 days for UK orders and 21-25 days for International orders and we will try to help track it down.
Please note that if you asked for your delivery to be left in a safe place or received by a neighbour you will be considered to have received the delivery. As a retailer we are not responsible if something goes wrong. In practice you’ve said you are happy for anyone or anywhere in close proximity to your home to accept delivery on your behalf. Read more about your consumer rights HERE
Yes we offer Worldwide shipping, please see our Shipping Page for costs - for any country not listed please message us with details of where you are based so we can quote correct shipping.
Please check with your own country's import/custom tax rules to see if you will be charged any additional taxes as we cannot be held responsible for this.
We use Royal Mail for the majority of our parcels and UPS if the parcel weighs over 2kg. For International orders the courier varies dependent on best service available.
If you have ordered the wrong product and wish to return for the correct item please email us for instructions. If a product is faulty please let us know as soon as possible. We will only pay return postage for faulty items.
There are certain products we cannot accept back, these include grooming products, treats and food.
Please add your dogs name to the Note section in the cart.
Log onto your account and click on the Blue 'Rewards' button, usually at bottom left hand side of the screen, it will show what points you have and how to spend them etc.
Unless the code has a specified expiry date, all of our discount codes expire after 12 months. Codes cannot be used against items like our Christmas Swag Bags, Shipping Passes or items already discounted.
Unfortunately do to their size and weight we are unable to offer or accept any discount codes against any Dog Beds or Grain Free Dog Food.
We get so many requests to donate items to fundraising and charity auctions that we simply can't donate to all of them. As a small business our funds are very limited, so we have carefully chosen the charities we want to help.
Rather than just sending out a never ending stream of free products at our own expense, we have taken the decision that we will not donate items to strangers. We will only consider requests from our own customers. In return for their custom we will try to support our customers passion to help their favourite charities.