Refund Policy

Our returns policy lasts 14 days. Unfortunately we can’t offer you a refund or exchange after this time.

To be eligible for a return, your item must be unused and in the same condition that you received it and in it's original packaging. It is not necessarily have the box cover if you purchased a wall mounted bowl.

Non-returnable items: Gift cards, Shampoos, Balms,Treats.

To complete your return, we require a receipt or proof of purchase, this could be the email you used to make the purchase.

There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange an item for a different colour/size please send us an email first to and send your item to: BIGPAWS.CO, West Midlands House, Gipsy Lane, Willenhall, West Midlands, WV13 2HA

You will be responsible for paying for your own shipping costs for returning a non-faulty item. Shipping costs are non-refundable.