BIGPAWS Vet Advice Service

  • £ 7.50
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    When you cannot get to the vets and need advice quickly our vet advice helpline is available 24hrs a day – 7 days a week – 365 days a year.

    Calling our helpline first can save you time, money, and the stress of an unnecessary trip to the vet. The vet or veterinary nurse can also identify if the situation is more urgent right away and offer appropriate advice.

    You can contact the service via telephone, web chat and video call – it is always with a qualified RCVS Vet Nurse and you can discuss health, welfare, and general issues you may have about your dog’s health and well being.

    Telephone
    Speak directly to one of our vets or veterinary nurses any time day or night. No call centers - all calls will be answered by a veterinary professional.

    Live Web Chat
    Our Live web chat provides you with a convenient alternative telephone and can also help avoid getting misinformation when generally searching for help online.

    Video consultations
    Where your Dog may have minor wounds/symptoms that need a visual look the vet team will arrange a video call, this will help them make an assessment.

    Not just for health issues: they can also provide advice in areas such as:
    • Feeding and nutrition
    • Travelling with your pet
    • Parasites, fleas and worms
    • Vaccinations
    • Dental advice
    • Whelping and kittening


    We offer various ways to access this 24/7/365 vet advice service:

    OPTION 1
    When you subscribe to our monthly subscription toy boxes you receive this service FREE of charge. (We will contact you when you set up the subscription)

    OPTION 2
    If you already have a subscription with us for items like Poop Bags/Treats etc you can add this to your subscription for just £3 per month – this covers up to 3 dogs.
    Contact us to add this to your order.

    OPTION 3
    Buy as a standalone service:
    Single Cover- £7.50 per month for 1 dog - Pay monthly or get 2 months FREE when you buy upfront (£75 for 12 months instead of £95)

    Multi Cover - £10 per month for up to 3 dogs - Pay monthly or get 2 months FREE when you buy upfront (£100 for 12 months instead of £120)

    T&Cs
    Please Note: This is NOT a replacement service for your normal Vet – this is an additional service to help you through any issues you would like to discuss straightaway. If during the call the team advises more urgent action is required, you may need to visit an out of hours veterinary clinic at your own expense.

    Cancellations
    You have a cooling off period and can cancel this service anytime within first 14 days. This only applies if the service had not been accessed.

    If you have used the service during the first 14 days then you will need to give 30 days’ notice:-
    - monthly subscriptions will be cancelled after 30 day notice
    - if you paid upfront only those months remaining will be refunded after the 30 day notice period.


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